With almost half of U.S. employees working remotely to some extent, companies of all sizes should make plans to provide the necessary IT support to enhance security and productivity. Working remotely can be beneficial in several ways, both to the worker and to the business. Some of the benefits include improved productivity, lowered overhead, reduced stress, and improved efficiency. An IT Support provider in San Diego can help you maximize these benefits through reliable software, hardware, and network support, and here’s how:
1. Providing Reliable IT Support to Remote Users
When you have multiple remote workers, your priority should be to establish a mechanism to resolve IT issues remotely. Today’s technology allows IT support teams to remotely access users’ computers and resolve issues the same way they would when sitting right in front of the computer. This ensures that your remote workers will perform optimally without incurring costly downtimes.
2. Offering a Network of Support Options for Local Emergencies
Although most IT issues can be resolved remotely, some emergencies may require an IT tech to physically access your remote worker’s computer in person. A modern IT support provider in San Diego has a wide-reaching network of support options and can deploy a local technician to solve any hardware issues your remote employees might have. This network of providers can work directly from a centralized system to provide seamless IT support for your team wherever they are in the region or country.
3. Enhancing Network Security
The flexibility of telecommuting means that your employees can literally work from anywhere, including in coffee shops and hotspots with unsecured networks. This is often a security risk for any organization, especially when it comes to accessing sensitive data such as protected patient information or financial details. IT support professionals can ensure that your remote teams are protected from security breaches whenever they access your network remotely.
All users will be set up with effective antivirus software, spam filters, and malware protection. Depending on your preference and budget, IT experts may also set up a secured virtual private network (VPN) for your remote workers to safely access your company resources. Additionally, experts can set up data encryption on all your employees’ devices. This ensures that your information is protected as much as possible regardless of where your workers connects to the internet.
Ultimately, working with a reliable managed service provider (MSP) can help you develop a system that allows you to quickly resolve IT issues for your remote employees.
Our IT support team in San Diego can enhance the productivity of your remote workers by creating a system for users to call our support desk directly to ensure short resolution times. With our fully-managed services, our techs can work directly with users and resolve IT issues remotely as opposed to break-fix arrangements. Contact us now at Excedeo to learn more about our IT support services for your remote employees.