IT Support and EHR

The Importance of Robust IT Support and EHR to Medical Organizations

It is hard to overstate the importance of robust IT support and EHR to medical organizations in the modern medical marketplace. American primary care physicians are in general agreement that electronic medical records make doctors better at their jobs. At the same time, however, doctors report dissatisfaction with the way their EHR system operates, and complain of it contributing to burnout. Clearly, not all EHR solutions are created equal, and there is ample room for improvement to better suit the needs of our health care professionals. Excedeo has been helping San Diego medical organizations with EHR software implementation and support in order to provide better experiences for the doctors and nurses entering data, reviewing patients’ medical records and test results, and devising treatment plans.


What Is EHR vs. EMR

Electronic health records (EHR) and electronic medical records (EMR) are sometimes used interchangeably. However, while their definitions overlap they are distinct terms. While an EMR contains patient data from a single practice, it typically does not travel. A patient that switches doctors will likely begin again with a new EMR. An EHR is a more comprehensive patient record, featuring multiple doctors’ input. It may include data such as demographics, test results, medical history, history of present illness (HPI), medications, possibly even radiology images.

What Are The Benefits of Electronic Health Records?


Most medical professionals in San Diego and nationwide, are familiar with the benefits of EHRs. EHRs and the ability to exchange health information electronically can help medical professionals provide higher quality and safer care for patients while creating tangible enhancements for your organization. EHRs help providers better manage care for patients and provide better health care by:

  • Providing accurate, up-to-date, and complete information about patients at the point of care
  • Enabling quick access to patient records for more coordinated, efficient care
  • Securely sharing electronic information with patients and other clinicians
  • Helping providers more effectively diagnose patients, reduce medical errors, and provide safer care
  • Improving patient and provider interaction and communication, as well as health care convenience
  • Enabling safer, more reliable prescribing
  • Helping promote legible, complete documentation and accurate, streamlined coding and billing
  • Enhancing privacy and security of patient data
  • Helping providers improve productivity and work-life balance
  • Enabling providers to improve efficiency and meet their business goals
  • Reducing costs through decreased paperwork, improved safety, reduced duplication of testing, and improved health.

What is EHR Support For San Diego Medical Practices?

If you operate a medical practice in San Diego, chances are, you are familiar with EHR support. While organizations recognize the importance of EHR software, what is inconsistent is their decision to support (or not support) EHR implementation. Thanks to EHR Intelligence, it has long been known that EHR system tech support has a substantial impact on patient care delivery. Yet the fault can land on two sides: with organizations failing to give their staff the system that will aid them in delivering top-notch medical care, and with EHR vendors failing to provide sufficient tech support for the systems they are selling at considerable profit. This issue is, sadly, widespread: almost six in ten, 59% of primary care physicians agree that EHRs need a complete overhaul. When EHR support fails to measure up, standard of care suffers, as does job satisfaction for health care workers. According to the Stanford study referenced earlier, almost half of PCPs prefer using workarounds instead of relying on their EHR, such is their unhappiness with the system. This is in spite of the fact that nearly two-thirds of PCPs agree that EHRs contribute to improved care. When a tool makes doctors better at saving lives, but it’s too cumbersome for doctors to bear to use, that is a failure of the tool, not the doctors. IT support San Diego is vital in helping doctors to more effectively use the systems they are given to improve care.

Is Anyone In San Diego Happy with EHR?

When tech support firms such as Excedeo are enlisted in the task of bringing organizations up to date with their EHR systems, care (including primary care providers) improves. Our customized EMR support solution is focused on giving doctors all the organization and flexibility a digital system can provide them, without over-taxing them with lengthy training sessions and adding to their heavy workloads. Half of office-based physicians believe that EHR systems are an impediment to their clinical effectiveness. We at Excedeo San Diego IT Support think that with the right system, the right training, and the right tech support, that doesn’t need to be the case. We will guide your San Diego medical practice through the process of upgrading your technology with as smooth a transition as possible, providing the training and support needed to get your practice up to speed in no time. Patient service can be better, as can physician support. Excedeo is here to assist in those goals.



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